Friday 10 December 2010

O-bit FTTC has arrived!


Special Offer - Order now and get half price connection and migration*

O-bit is now offering fibre broadband as of today!

O-bit's fibre broadband is offered under the Surfwise brand and is extremely competitively priced allowing resellers to profitably enter into the fibre broadband market. Plus our guaranteed throughput gives you peace of mind that our service offering is fast at all times. Our years of experience in the broadband industry and our own core network means that our products are secure and dependable 24/7.

Benefits of Surfwise FTTC:

  • Effective use of real time applications
  • Competitive pricing
  • Enables Resellers to be involved with cutting edge technology
  • Facilitates the integration of IP telephony
  • Deploy SIP Trunk services
  • Offers faster back-up of systems and files
  • Allows effective remote office working
  • Facilitates cloud computing and web conferencing

Features you can expect from Surfwise FTTC:

  • Up to 40Mb downstream speed making it the most powerful DSL product available on existing infrastructures
  • A choice of 2Mb or 10Mb upstream speeds
  • Guaranteed throughput of 8Mb or 12Mb to ensure great performance during busy periods
  • Resilient network with a 99.99% uptime
  • Ease of re-grade from existing Surfwise products or other DSL providers
  • White labelled opportunities
  • Effective fault management
  • An end to end solution
  • 1 Static IP as standard
  • Controlled usage model to give customers a “Real Use” Product

O-bit FTTC Available TODAY

Call us today 08008 49 49 49 ext2 to find out more or visit http://www.o-bit.net/products/fttc.html

*Speak to a member of the sales team for full terms and conditions

Tuesday 9 November 2010

New Reseller Day on 17th November. Call the O-bit Team now for more info.

Monday 8 November 2010

O-bit Telecom rolls out WLR3 portal powered by Singularity

O-bit Telecom has launched its new WLR3 offering powered by Singularity. This recently launched product allows resellers to be in full control of their products with better fault handling, appointment scheduling and transferring of lines. It connects directly to the most innovative and intuitive customer portal in the industry and therefore offers end users the full feature rich services available on the platform.

O-bit is very proud of its WLR3 offering and after extensive testing plus a planned roll out and training phase, O-bit customers are set to see the full benefits of WLR3. Jenny Herd, Managing Director of O-bit Telecom, enthused “We have extensively tested our WLR3 service to give customers 100% peace of mind. Customers that have already used our service have said that our customer portal is “user friendly both in layout and functionality”. We are also providing dedicated support during the migration period with complete thorough training with our Customer Service team.”

O-bit will be hosting customer webinars focusing on the new WLR3 customer Portal. These webinars will act as a comprehensive introduction and overview of the WLR3 solution and the value add that O-bit offers. During these sessions customers will have the opportunity to understand the new benefit such as order placement, features and fault reporting. Resellers will be given several training dates to choose from for added convenience over the next month.

Herd adds “Customers will benefit from the very fact that this service is linked directly to the Openreach engineering workbook which means that the customer will be advised there and then of appointment availability for line installation and customer premise visits for faults and real time updates with order progression. There will be no more twiddling of thumbs waiting around for information. The customer will feel part of the process from start to finish.”

Monday 1 November 2010

Purple Networx Hosted Secure is here


Purple Networx Hosted Secure is here!
Contact sales@o-bit.net to ensure you do not miss out...
www.purplenetworx.com/products/purple-hosted-secure

Friday 29 October 2010

We Want More Friendly Faces


Our referral offer has been extended to 31st Dec 2010!

Refer friendly telecoms resellers to us and when they become an O-bit Partner you will receive £100!

There is no restriction on how many telecoms resellers you refer, so start making some extra money today.

Ask your referrals to call us FREE on 08008 49 49 49 opt. 2 or to email sales@o-bit.net This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting “New Partner” along with your company name and you will automatically receive your £100 cheque when your referral starts billing with us.

It really is that easy!

Offer ends 31st December 2010
Friendly Face Referral Scheme Terms and Conditions

Offer valid until the 31st December 2010

Referral fee payable subject to referral client billing in excess of £1000 per calendar month

Fee payable in arrears of the £1000 pcm minimum spend

Unlimited referrals available

Referral must state “New Partner” and your company name upon contacting O-bit Telecom in order to qualify for the referral fee.

Wednesday 27 October 2010

O-bit introduce new Purple Networx product


O-bit has recently launched a new VoIP offering called Purple Networx Hosted Secure. This recently launched product allows VoIP traffic to run over the secure environment of IP VPN rather than the internet. It connects directly into O-bit’s NGN which has a dedicated voice network. The additional feature and indeed USP of Hosted Secure is that it has full integration of SpliceCom handsets and therefore offers end users the full feature rich services available on the platform. O-bit is the only company able to offer full integration and feature extension over a WAN for SpliceCom handsets. This exclusive USP is not matched or offered by any other reseller.

Some distributors have struggled with launching and maintaining their hosted VoIP product offering. When asked why O-bit has triumphed, Paul Cloudsdale – Technical Director, O-bit Telecom replied “I think it is due to the support and understanding of the full end-to-end service being offered. O-bit has a well-established technical team who really know their stuff. If you have an issue with the service you don’t get any of this “You’ll have to speak to your ISP”. With O-bit’s VoIP offering you speak to the same people end-to-end so we know and understand all the areas that make the solution work. We also offer VoIP services that make commercial sense. O-bit not only offers Hosted IPT but also SIP Trunking and SIP Termination where customers can send SIP traffic to our network to process, port numbers to us and also take numbers (PRS, NGN or Geo) from us – all in a single order and supported by the same support desk!”

And finally what is Cloudsdale’s advice for resellers starting out in offering VoIP services to their client base? “Get on board or be left behind. More and more companies are asking for VoIP/SIP services – it’s a great tool to have in your tool-box. The cost savings, functionality and flexibility of Purple Networx offerings will open more doors for you.”

O-bit Customer Service Agreement Competition Winner


O-bit Telecom would like to congratulate Rob Kay from RDS-global on winning our Customer Service Agreement Competition.
Rob was among many resellers who entered the competition to win 2 VIP tickets to O-bit’s Wembley Stadium corporate box.

The Customer Service Agreement was sent out to O-bit’s customer base in Summer 2010.
Operations Manager, Paul Richens says “At O-bit our Team receive around 5000 emails per month and 2500 phone calls. It is important that our customers fully understand the structure and escalation procedures of O-bit and how it affects them. We wanted to explain to them where we are as a business, following our continuing success and growth.”

The competition was a simple multiple choice question made from information contained in the new Customer Service Agreement.

The question was – What is the lead time for an ISDN30e brand new install?
The answer was 20 working days.

Rob Kay and a guest will be going to see the Denver Broncos vs. The San Francisco 49ers in the NFL League Game later this month with full hospitality courtesy of O-bit Telecom.

Dave Breith – CEO O-bit Telecom ads “We have held memorable events in the box with staff and customers who have all thoroughly enjoyed themselves and this will be no exception. The last two matches held here have been greatly received and we’re all really looking forward to it. O-bit Telecom love being part of international sporting events.”

O-bit Rock Wembley at Muse Concert



O-bit Telecom gave customers the rock star treatment over the weekend, attending two performances by Muse at Wembley Stadium. The company used the two day event to make full use of their corporate box.
On Friday the Marketing Team attended the concert for a staff incentive day. Sales and Marketing Director Elizabeth Sparrow said of the event, “after working so hard it’s really great to give something back to our staff. What better way than witnessing one of the best live performances of recent years, at one of the best venues in the country.”
On the following night Operations Manager Paul Richens went along to the gig with a selection of both colleagues and customers for a further night of music entertainment and spectacle. “All I can say is “wow!”” said Paul after seeing the world famous band live. “What a brilliant experience to have and to share with our staff and customers – I’ll remember this night for a very long time!”

Feature published Comms Business Magazine Vovember 2010

O-bit partner 123Telecom gets involved with funding charity Harambee for Kenya


Eric Toll, Managing Director 123Telecom Limited first visited Kenya in April 2010, spending the first week on safari, taking in the beautiful sights and sounds of the wild life. The second week was a totally different experience.

Eric and his family visited Mombasa where they met a friend called Joseph, a resident of village near Mombasa. After a couple of days the family were invited to see Joseph’s village.
The village was mud huts with no electricity or mains water. There was no sewage system, and the "toilets" that were hand dug holes outside each hut that were just covered up when full.

Eric reports “Amongst this chaos were hundreds of children with the biggest smiles on their faces dressed in rags. All they wanted was to touch us, hug us and cling on to us. It was such a humbling experience to see how happy they all were despite the fact they have nothing. We couldn’t just walk away and pretend we had never seen this.”

It didn’t take long for Eric to decide to raise money to bring mains water into the village.
“We also want to provide a water tower and storage tank. There are 150 mud huts in the village, with a total of 550 people most of whom are children.”

The target set by Eric is £2,500. “This is a modest amount to raise for the difference it makes” say Eric. “100% of which will go directly to source.”
The money is being routed through the registered charity “Harambee for Kenya” and through the use of the Just Giving website with the added bonus of increasing donations with Gift Aid tax relief.

UK charity “Harambee for Kenya” help vulnerable street children in Kenya by building Safe Houses. Harambee for Kenya is equipped with voluntary staff and no significant overheads. They rely entirely on donations from individuals, clubs, schools, other charities and companies such as 123Telecom.

In 2008 Harambee for Kenya started work on their first safe house in the Nyakoe district of Kisii in south-west Kenya. The safe house provides accommodation for 50 - 60 boys typically between the ages of 12 and 17, although there were children as young as 7.
The construction work was done using a local builder and groups of volunteers from the UK.

Eric and 123Telecom are now raising £40,000 to build the next safe house in the city of Meru (170 miles north of Nairobi). They would like to hear from anyone interested in donating or helping to raise funds for this worthwhile project.

123Telecom cover many costs for the charity - including telecoms, web hosting & postage for fundraising mail shot. Other “Corporate Angels” have, or will be, donating cash or free services of a value of £500-£1000 and even more!

You can find out more about the charity and about 123 by clicking the following links:
www.buildasafehouse.org - www.123telecom.co.uk

Charity Contact Details
Roger and Lesley Dann
Harambee for Kenya
21 Cuckmere Rise
Heathfield
East Sussex
TN21 8PG

Email: info@harambeeforkenya.org
Tel: 01435 865502 or 07941041616

Business Grade Broadband

General market analysis is saying SaaS (software as a service), hosted cloud computing and VoIP services are the future. County councils are starting to outsource these services instead of keeping them all in house. This trend is set to grow by about 300-400% year on year for the next 3 or 4 yrs. Any dealers and resellers that aren’t looking at selling software service such as cloud computing and VoIP definitely need to be. Also they would need to be looking for business opportunities by not only selling the co-locations but also the applications and ERP software.
Therefore the availability of fast, business grade broadband is vital as companies are developing more and more applications which in turn are swallowing up bandwidth. Along with this increase in requirement there is a higher demand in service level agreements and guaranteed uptime.

The key benefit of a faster broadband connection is the opportunity to maintain greater quality when simultaneously running tasks. ADSL internet access is a rate adaptive, uncapped quality service for increased reliability and offers real-time email retrieval. O-bits broadband products have an ‘always on’, high speed connectivity across a fully resilient network that is supported by a dedicated technical support team.

O-bit’s broadband products are of business class service and are rate adaptive so ‘stabilise’ at the best possible speed that the telephone line will support. They also allow users to download and send data effectively within a range of applications giving both reliability and performance, as well as cost savings against other technologies such as ISDN and dial-up.

O-bit’s broadband strategy is to continue to grow but also offer more IPVPN’s and MPLS type services rather than just straight broadband. We are going to see a real struggle for companies that stick to the conventional market of just straight broadband which is why O-bit has expanded its portfolio to include ADSL2+, LLU and Annex M.

The current new offerings from O-bit include Annex M which is an extension of the capability of ADSL2+ by increasing the number of upstream bits. The downstream speeds can be up to 16Mb and up to 2.5Mb upstream. This increase in upstream is achieved by altering the upstream/downstream frequency split allowing upstream bandwidth to be increased from 1Mb to 2.5Mb, with a corresponding decrease in download bandwidth. Historically, increased upstream speeds have been out of reach for many businesses. The costs were prohibitive for many as the only available options were expensive SDSL or leased line circuits. Now with Annex M and Annex M Enhanced the possibility of higher upstream speeds is a reality for all SMEs as well as larger corporates.

Surfwise Complete is a revolutionising service that uses LLU and ADSL2+ technology plus Next Generation Network (NGN) and is designed with organisations in mind. With downstream speeds up to 24Mb and upstream speeds up to 1MB this caters for many business needs.

O-bit also offers traditional ADSL products which have up to 8Mb broadband connections which are 160 times faster than standard dial-up internet. ADSL Premium offers even faster upload speeds and more efficiently delivers multiple services across Internet connections.

Other benefits of these products are faster surfing from site to site and less time opening pages. There is much faster download capability along with faster and larger uploads. Faster multiple connections, faster online experience for the whole business, faster speeds working from home and faster connection wherever users are. Bandwidth is growing at about 70% year on year so the need for upgrading customers is growing stronger.

Market Report – Carriers


What the market is going to get is probably going to be different to what people are expecting. Everyone is talking about superfast broadband, Ethernet in the first mile, fibre to the cabinet and fibre to the premises but the reality with the fibre based products is that this is still a long way off and they’re quite expensive. So for home office, small office, SME’s and even the residential market, superfast IP connectivity is still quite a long way off for delivering this to the actual premises.

A lot of Carriers and indeed O-bit can say they run their own high speed, multiple gigabyte IP networks in their core but the difficulty lies in getting that kind of infrastructure down to the customers to make use of the high speed IP networks. A lot of this is down to the access, the technology and mechanisms used to get from our P.O.P. down to customers which comes with quite a big price tag for the gigabyte connectivity needed to get to the customer premises.

What the customers are exactly going to get will ultimately come down to the amount they are able to spend and the business desire to have that kind of connectivity.

In terms of what O-bit could offer, it is down to what the customer wants whether it be one big IP pipe that’s agnostic of what you send over it. As long as it’s on IP it doesn’t matter what the app is. If it’s TV, voice, data base update, internet, email or other applications, it will be a pipe that traffic goes over on an IP based network.

Customers are getting these services now to a degree but the superfast service isn’t quite here certainly, however, feature rich applications and an agnostic network is here.
Suppliers are limited to the local loop to get information from the last exchange to the customer’s premises. There is a lot of progress being made for deploying 21st century networks using different technology in the local loops rather than depending on broadband, actually looking at Ethernet and fibre to deliver the superfast IP connections to customers.
There is quite a way to make this readily available and readily affordable and these are the two key points to concentrate on. There are pockets in the U.K. that have been targeted as places for roll out plans where they have fibre to the cabinet and fibre to the premises. A lot of these areas already have this capability but they happen to be fortunate geographically.
In terms of making this service available to the masses, and for the possibility of everybody benefiting from a superfast network end to end, this is still a mammoth task for every carrier in the UK. The market is probably looking at 8-12 months away from seeing a roll out taking an impact on the U.K’s ability to supply end to end services that are affordable.
The smaller carriers are somewhat dependant on the larger carriers upgrading, developing and rolling out the core big networks that these smaller carriers rely on to deliver their own services.

Including the resellers / partners / suppliers, not everybody can do everything. Carriers are good at carrying. Application providers such as Google or BBC are very good at supplying content and pushing that out on a network that is supplied by the carrier. Resellers can be included by selling different applications when partnered up with people who have got “sticky” applications and potentially get a share of revenue.

Why would the customer need high speed IP connectivity? If the reseller has that roadmap to go to the customer and say in 6months time there will be an explosion of cloud computing and everything will be done over the net which will reduce your cost. The customer will realize "I will need that connectivity".

In terms of IP services O-bit have a feature rich IP Telephony product in Purple Networx which has a number of features which give enhancements over the competition (Follow me services, recorded voice mail, remote back up, auto attendance). This is dependent on high-speed IP connectivity to the customer’s premises which for IP telephony is key. It’s about the quality of line and speed of the line which makes the end user experience what it needs to be.
In terms of other products O-bit offers, O-bit are just about to launch IPVPN services which is a private IP based network where customers can be reassured they are in a safe and secure environment to transfer their data around a nationwide network but also have some controls to break out to the internet from a central controlled point.
Comment from Paul Cloudsdale - Technical Director, O-bit Telecom

Adding Value: SIP Trunks


Over the last three years the SIP market has matured significantly both in the technology supporting the protocol and in peoples understanding as to what SIP can do for their business. SIP now offers a genuine alternative to ISDN however the determining factor on whether it is a viable option is the connectivity used; Ethernet, EFM or DSL?
Headline costs on SIP make a marketing team’s job very easier, most companies are choosing to offer these free of charge as they know the real money is in the technology supporting the trunks. Ethernet services has to be one of the fastest growing areas of the telecoms reseller market place, higher margins, long term contracts and fantastic quality of service has made it a favourite amongst companies of any size, large or small. This coupled with the continuing price fall of data connectivity and the introduction of EFM keeps the underlining costs low.

SIP as a technology is ready to be used for business critical services but only when the underlining infrastructure is able to offer the necessary SLA’s and SLGs. SIP trunks over DSL will never be a like for like alternative to ISDN as it does not have the same business grade SLG that is offered by traditional ISDN services. If SIP is carried over Ethernet, however, it does become a viable alternative to ISDN. This technology is supported by SLGs guaranteeing 99.98% uptime, or similar, with options of diverse routing and failover type solutions. “When making a decision as to whether to utilise SIP trunks or ISDN in your company it really should be the SLAs and SLGs that determine the business decision on mission critical services” says Paul Cloudsdale, Technical Director of O-bit Telecom.

In comparison to DSL, Ethernet services are more expensive however spare capacity can be used for Internet access or WAN connectivity. This allocation of spare resource is not available in the ISDN world – any spare capacity goes unused.

Business continuity features of SIP trunks include the ability to re-route calls over a back up connection if there is fault on the primary route. This failover is immediate and ensures no downtime at site. Failover between technologies is seamless and minimises the possibility of total failure of service in the business critical environment. To ensure business continuity two services or technologies are required. There is also the clear benefit of being hugely flexible, accommodating home workers thus removing geographic boundaries and the incredible amount of extra features available such as call recording and follow me applications.

“The future and development of the voice infrastructure resides in the SIP trunking arena, we are more likely to see a drop off of ISDN with SIP trunking becoming the de facto service for voice services but it really does come down to three things: connectivity, connectivity, connectivity.” Cloudsdale.