O-bit Impart their Sales Knowledge in Day Workshop

In order to help O-bit Partners continue to grow profitably, O-bit held a workshop on generating new business sales at their Buckinghamshire based headquarters this week.

Although O-bit has held similar workshops in the past on a smaller scale, this event was the first of its kind aimed directly at teaching attendees how to sell creatively into the SME market. The forum covered how to create compelling calls to action to shorten the sales cycle, how to close up to 90% of proposals within 5 days and how to guarantee to double both revenues and, more importantly profits within a 12 month period.

Led by O-bit’s Dave Trivett the day offered “real life, implementable and highly effective low risk/high return sales and marketing strategies to O-bit Partners, specifically designed to deliver incremental revenues and profits immediately”.

The day proved successful, with the group at O-bit House all leaving pleased with what they had learnt and eager to implement their new-found knowledge.

“Being in Telecoms for twelve plus years I have been to lots of Sales workshops”, Tony Lephard of MeerKat Comms told us. “This one, unlike many I have attended, was well prepared and very relevant to my business. O-bit have put together an excellent resource to help their partners market the O-bit portfolio. The workshop was well presented and practical and well worth a day away from the office.”

“We’re delighted with the response we’ve had”, continued Dave Trivett. “The reaction has reinforced our intentions to hold more days like this in the future in order to add value to the already successful partnerships we enjoy with all of our Clients. In today’s market, to simply provide wholesale products and services is simply not enough. We work hard to consultatively work with Partners to grow their businesses and welcome the opportunity to do so whenever possible.”

O-bit Roll out New Customer Service Plan

O-bit are making moves to improve upon their already outstanding customer service record. As part of this effort they are rolling out a brand new Customer Service Agreement and held a workshop to discuss important issues surrounding customer service at their High Wycombe based headquarters.

The workshop aimed to reinforce lead times and provide a better understanding behind the current service levels being provided by BT Openreach. Furthermore, there was an update on the resourcing issues currently being experienced by BT Openreach.

Operations Manager, Paul Richens, lead the day saying, “it is important that our customers fully understand the structure and escalation procedures of O-bit and how it affects them. We wanted to explain to them where we are as a business, following our continuing success and growth.”

Customer Support Manager, Kate Hayes, explains the massive task that the O-bit Support Team undertake on a daily basis. “Support is the backbone to any organisation. At O-bit our Team receive around 5000 emails per month and 2500 phone calls. Nevertheless our average answer time is still just twelve seconds and our PCA is 97%! This is for a number of reasons, broadband orders alone have risen by 400% since June due to the new products we launched in May, but our Team has managed to rise to the challenge. It is for this reason that we have decided to restructure the team as we have done, nominating dedicated repair and provisioning agents for greater efficiency”.

The workshop also looked at the company’s extensive customer portal. “The portal has expanded rapidly over the past few months”, explains Richens. “We now have fraud report tools, pricing tools, archiving options, additional call divert and debt management – in total there have been over 20 enhancements in the past three months to improve the customer’s experience.”