O-bit Impart their Sales Knowledge in Day Workshop

In order to help O-bit Partners continue to grow profitably, O-bit held a workshop on generating new business sales at their Buckinghamshire based headquarters this week.

Although O-bit has held similar workshops in the past on a smaller scale, this event was the first of its kind aimed directly at teaching attendees how to sell creatively into the SME market. The forum covered how to create compelling calls to action to shorten the sales cycle, how to close up to 90% of proposals within 5 days and how to guarantee to double both revenues and, more importantly profits within a 12 month period.

Led by O-bit’s Dave Trivett the day offered “real life, implementable and highly effective low risk/high return sales and marketing strategies to O-bit Partners, specifically designed to deliver incremental revenues and profits immediately”.

The day proved successful, with the group at O-bit House all leaving pleased with what they had learnt and eager to implement their new-found knowledge.

“Being in Telecoms for twelve plus years I have been to lots of Sales workshops”, Tony Lephard of MeerKat Comms told us. “This one, unlike many I have attended, was well prepared and very relevant to my business. O-bit have put together an excellent resource to help their partners market the O-bit portfolio. The workshop was well presented and practical and well worth a day away from the office.”

“We’re delighted with the response we’ve had”, continued Dave Trivett. “The reaction has reinforced our intentions to hold more days like this in the future in order to add value to the already successful partnerships we enjoy with all of our Clients. In today’s market, to simply provide wholesale products and services is simply not enough. We work hard to consultatively work with Partners to grow their businesses and welcome the opportunity to do so whenever possible.”

O-bit Roll out New Customer Service Plan

O-bit are making moves to improve upon their already outstanding customer service record. As part of this effort they are rolling out a brand new Customer Service Agreement and held a workshop to discuss important issues surrounding customer service at their High Wycombe based headquarters.

The workshop aimed to reinforce lead times and provide a better understanding behind the current service levels being provided by BT Openreach. Furthermore, there was an update on the resourcing issues currently being experienced by BT Openreach.

Operations Manager, Paul Richens, lead the day saying, “it is important that our customers fully understand the structure and escalation procedures of O-bit and how it affects them. We wanted to explain to them where we are as a business, following our continuing success and growth.”

Customer Support Manager, Kate Hayes, explains the massive task that the O-bit Support Team undertake on a daily basis. “Support is the backbone to any organisation. At O-bit our Team receive around 5000 emails per month and 2500 phone calls. Nevertheless our average answer time is still just twelve seconds and our PCA is 97%! This is for a number of reasons, broadband orders alone have risen by 400% since June due to the new products we launched in May, but our Team has managed to rise to the challenge. It is for this reason that we have decided to restructure the team as we have done, nominating dedicated repair and provisioning agents for greater efficiency”.

The workshop also looked at the company’s extensive customer portal. “The portal has expanded rapidly over the past few months”, explains Richens. “We now have fraud report tools, pricing tools, archiving options, additional call divert and debt management – in total there have been over 20 enhancements in the past three months to improve the customer’s experience.”

Calling all creative people!

O-bit are looking for a graphic designer!
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O-bit broaden their product portfolio with new IPVPN offering

O-bit Telecom has added IPVPN to their extensive and impressive product portfolio to offer an even wider range of data network solutions. The new services are provided via Surfwise, a data network wholly built and owned by O-bit Telecom, and allows resellers to offer their customers a range of flexible networking solutions to connect remote sites efficiently and cost effectively.
The Surfwise IP VPN utilises IP technology to provide high speed and secure remote access to a company’s network. The good news for End Users is that providers are able to offer this solution as a cost effective alternative to traditional VPNs, with high levels of resilience provided by an experienced support team. The Surfwise IP VPN is easily scalable, allowing additional sites to be easily added to the network, providing businesses with a VPN solution to grow with their needs.
“With more people working from home, the ability to securely and quickly access a corporate network is becoming very important. At the same time, bandwidth demands are becoming greater, and VPN users don’t want the connection itself to be a bottleneck,” explains Dave Breith, CEO, O-bit Telecom. “The Surfwise IP VPN allows resellers to offer a high-bandwidth VPN solution that many businesses are crying out for, at a price that is much more reasonable than traditional VPN solutions.”
Paul Cloudsdale, Technical Director, O-bit Telecom ads “With modern routers making VPN setup easier and quicker the complex skills needed to setup VPN’s isn’t always needed these days. Simple VPN’s on broadband routers can be setup quickly and with little fuss, couple this with PC’s and Mac’s supporting VPN encryption out of the box it’s possible for most IT people to get these up and running even if it means 20 minutes on Google!”
Most small office and home office users will of course want to reduce costs so good connectivity at the right price is key. Internet breakout and connectivity to a corporate network with telephony all over the same connection is ideal. Security should always be high on the agenda especially when connecting remote computers in to the main corporate network. Private IP VPNs can only be accessed from the physical connection it is supplied on where as VPNing over the Internet can be accessed from anywhere using a computer so it’s key to have sensible measure to authenticate and log devices that do or even try to connect to a network. Productivity is much less of an issue as this tends to increase once people settle in to the home working routine.
Because O-bit has a multi carrier network they can mix and match our IPVPN and MPLS across different carriers. O-bit have the opportunity to offer best bandwidth and commercials over multiple sites and back haul all sites onto their network and secure the network onto IPVN or MPLS.
This service if available to anybody who wants to connect in a secure manner. Ranging from SME’s to corporate to central local government.
When resellers are selling normal broadband they should try and identify quickly how many sites the customer has even if they only have one office, generally at least a handful of people have broadband at home and that’s where the IPVPN product comes in.
What makes O-bit stand out from the crowd is the multi carrier option and can offer internet breakout at our core network. The customer doesn’t need to have a separate internet circuit.
Because O-bit is also a voice carrier we have our voice network in tandem with our data network. Converged technologies come at ease. There are only 2 companies that can offer this but unfortunately don’t. This makes O-bit’s opportunities endless.

O-bit Telecom Table Tennis tournament is underway!

After much anticipation, the O-bit Telecom Table Tennis tournament is underway!
The tournament has 40 contestants who will compete in group stages before 24th September.
Following the group stages the two players with the most points from each group will play in the knock out stage. The first stage of the knockouts will be played the week commencing the 27th September with the finals played the following week. The grand final, to find the very first O-bit Table Tennis Champ, will be held on the 8th October at 5pm.
Stay tuned for updates and the announcement of the 2010 winner!

O-bit Celebrate England Victory

O-bit Telecom were able to make full use of their corporate box at Wembley Stadium for the England vs. Hungary friendly match on Wednesday 11th August.

Business Development Manager, Matt Donaldson, took a group of the company’s clients to watch England pull back an exciting 2-1 victory against Hungary with a 73rd minute winning goal from Stephen Gerrard.

Matt Donaldson says “It was an amazing atmosphere and it was great to see England back on form after the disappointment of the World Cup. Stephen Gerrard’s first goal is proof of what English football is capable of!”

O-bit’s guests were Jeff Manser, Richard Forshaw and Ken Ambrose from The Comms Company and Trevor James, Daniel James, Andy Buckingham and Rob Evans from Alternative Communications.

Although the evening had a tense atmosphere due to a controversial goal in the early minutes of the second half by Koman of Hungary, Jeff Manser (The Comms Company) said the evening was “great corporate entertainment with a fantastic Host”.

“Many thanks for a great evening with such nice people”, said Ken Ambrose (The Comms Company).

“It’s events like these that make having the box at Wembley such a privilege. Now O-bit Telecom is able to be part of very historical and memorable events” said Matt Donaldson (Business Development Manager O-bit Telecom).

Some say it should have been a two – nil victory but a win is still a win. Roll on Friday 3rd September for the England v Bulgaria Euro 2012 Qualifier.

Joshua Jones Charity auction

Just 4 days until Joshua Jones Charity auction. Remeber if you cant attend you can still donate at http://www.joshsjourney.org.uk/ home page

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